screw the master socket back to the wall. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Speed I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hello, i registered VM broadband and scheduled to delivery on 1st September. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. . I'm very sorry for any issues you've had in speaking with the team. The wall box may be branded with the logos of an old cable TV company (not VM). . on 30-12-2022 13:33. #2. You can also identify a split socket looking at the side. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. There are 10 types of people: those. Account - Mobile. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Thank you goslow, Kain_W. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Stay safe online. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. In response to robertdwhite. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. There’s even no BT wall socket. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. 9. Sign in . However, since theres no virgin media socket is it possible if someone who works at v. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. (I did this video to help/guide new engineer as I did not find any for my self when I started. Browse Virgin Media Virgin Media Community. Hi there I moved house with my family and we wanted to move to Virgin Media. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. The coax cable from the study can be used for the other 360 box in the kitchen. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. the box should be inside your house. cheshire_man. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. ” I did not get a silver terminator cap in my packaging to send back. I don't longer work there. If you're happy with this and for the charge we can make the arrangements for you 🙂. com and book a technician. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. If it is a loose cable only, you will need one of these to connect the Quickstart cable. . If it is a loose cable only, you will need one of these to connect the Quickstart cable. Dave. Re: No wall socket. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). I don't work for Virgin Media. Verify that the white cable is securely connected to the Virgin Media wall socket. Internet. Old Virgin Media box and poor signal. 4 out of 5 stars. If there is one you need to trace it back to the wallbox outside where it will connect to a splitter inside it. Hey @Kaj_Barylka, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 4. A master socket is the main socket for the phone line in your home, not an extension socket. Kath_F. The new ones are just screws, the old style Telewest ones are like star shaped head. A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. Reply. Options. 0 Kudos. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. . It could be that a previous owner has cut the cabling out. Browse Virgin Media Virgin Media Community. Can anyone help please? Need. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. Don’t plug the power cable into a plug socket yet. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. It works fine and my router (which is the black box in Picture 2),. Hi everyone, I moved to a new flat. Sorry to hear of the lack of wall socket on the inside of your property. #12. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. We would like this to be re-located please into our living room on ground floor. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. QuickStart, set up and connections. The cable could be hidden within, or behind, furniture. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. But I don’t see anything like that apart from satellite dish cable outside the window. I have only got one rectangular shaped white socket (Shown. Browse Virgin Media Virgin Media Community. I need to plug the isolator cable into the Virgin Media wall socket. on 30-12-2022 13:33. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. When I proceeded to set up my Hub 3 I quickly realised that. No Virgin Media Wall Socket on 13-04-2022 14:47. In response to Jonny-M. log into hub3 - 192. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. - 5156775. Can you fit the Cable con 3. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. The second two black cables are from a satellite dish, used by. Browse Virgin Media Virgin Media Community. If however the socket itself has been removed you will need assistance. Forum Team In response to rohith15388. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. Options. 237 global ratings. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. I only found an openreach mastersocket 5c in the flat. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). 4 Kudos. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. We would like to show you a description here but the site won’t allow us. If so you would need a maned install. I've looked for an external box but cannot. With our services we do need to install our own sockets. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. The cables from the external box lead to a Bt open reach socket and a blank socket. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. 0. These enter my house via an air brick/vent very close to. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Please help as I need the. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. 3 weeks ago. I don't have an outside box at all. I can’t find a wall socket anywhere that matches those indicated by virgin. The cable on the right looks like is for a Freeview TV antenna. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Options. Jan 14, 2022. Most Virgin Media customers will receive a Hub 3 router. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. But i cant seem to find anywhere to book/contact and get someone to come fix thisForgive my ignorance but could someone identify all the sockets/leads in the photo? I am currently with Shell Energy broadband and wish to change to Virgin Fibre Broadband. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. If you look into the back of your Hub, you'll see a port. Looks like the cable is possibly there but not connected. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. It has two outputs on the left of the wall box. . however it may be worth checking for cabling outside/inside your home as you may not have a wall box inside, it may just be a coax. That is a rooftop aerial outlet for Freeview TV. You can also check for a loose cable as not all properties have a socket. The box and cables may have been removed by the previous occupiers. Engineer visit. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Indeed, I just took further photos which may help illustrating. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. We would like to show you a description here but the site won’t allow us. Get the Hub ready by connecting the wires. Hello, I've just recieved our VM hub5 and unable to. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. The Virgin wall sockets just have one connector at the bottom. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Checked every room in the new house but there were none. Awful first impressions of Virgin Media. Preparing for Landline changeover to fibre. 132Mb average speed. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. Basically it sends power back up the TV aerial to power the amplifier up above. Can you help? - 5401771. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. wi-fi. - 5346428. I have received my quick start-up kit. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. So you can either unscrew this one & push on the connector provided in the Quick Start pack. One customer said he has so far waited six weeks to have a 10in (25. Rob. 3) other end of this cable, connect the female to female F connector, connect the other side. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Solved: I was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is - 5101234. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. All the wall sockets I can see are for BT. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Some VM installations do not have an internal wall box, just a trailing lead. The engineer will bring everything needed to install your Virgin Media services on your chosen day. 3 weeks ago. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. All the wall. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. I don’t it is fibre cable. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. You should see a cable going through the wall and if you trace this inside, you should get the cable. If you're happy for us to get this booked. These are designed to push over the screw thread on the socket. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Measuring a compact 230x153x55mm and weighing 1. Re: cable not fitting wall. Tudor. There must have been a previous installation or you would not have been offered a self install. Can anyone please help me. a week ago. )Options. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Sorry to hear of the lack of wall socket on the inside of your property. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If it’s damaged, it could. )In this video, I am showing the sta. I’m sorry to hear of the issues that you’re having with your installation. Networking and WiFi. I'm sorry to see you're struggling to find the connection which leads in to the property. Try taking the cover off to see if there is a cable inside with a plug on the. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Sometimes there is no wall box, just a trailing cable. on a domestic hub you look at the values thus. I unscrewed it and there is a male isolator inside the box. Got my virgin media self install kit but I don't have a virgin socket. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. ) The hub will be in here too. Not all properties have a socket, just a cable. The isolator has a terminator cap (marked below) fitted to the open end. Tudor. Don’t worry that it is not a threaded plug. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Re: No Wall Socket for Quickstart. Tudor. I have only got one rectangular shaped white socket (Shown. #12. Trouble shooter. We need to remove the box inside aswell to decorate. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. There should be a wall mounted box somewhere inside that has an F socket on it. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. The new ones are just screws, the old style Telewest ones are like star shaped head. . Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Tried the virtual assistant but it didn’t prove helpful. Re: No Virgin Media wall socket internally. Networking and WiFiSame thing happened, and on all the wall phone points. . Browse Virgin Media Virgin Media Community. Looking for specific info? Customer reviews. That is the missing power supply. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. I will. But I have no Virgin Media Wall socket in my house. Options. A network adapter – you’ll need this for every computer you want to connect. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Admittedly these will make more sense if you already have a basic. on 01-12-2022 18:48. The power supply must fit the correct way round. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Not all properties have a socket. VM BB TV Landline. Tudor. Mobile Your Account. Entertain me; Broadband Deals. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Broadband and TV deals. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Tried to connect it but unfortunately there is no wall socket at all in property. . 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. master phone socket. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Some properties do not have a wall socket, only a cable. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. ahhh the rubbish that is CS - you could try this. Sign in . • Check the connection is tightly connected, it will make a 'click' noise. log into hub3 - 192. They can arrange for an engineer to come to the property to complete the installation. Last edited: 21 Jul 2010. Sign in . we’ve just moved in to our new house. Re: No wall socket. Alternatives to Super Hub 2. Virgin Media; My Virgin Media; Shop;. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. I have received our virgin media Hub but I am unable to plug it in to the wall socket. on 04-08-2022 00:33. Second, you'll likely need a manned installation for your VM services. on 15-02-2022 10:03. Thank you for your post. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). signed up and was given the option of self installation. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. You need a small spanner to remove this, then push the provided connector over the exposed end. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I have tried to contact vm but I don’t have a landline number so they w. (knowledge is power) Sun 05-Jan-14 12:53:34. the 2 wires end up inside the wall, I cannot see further where it is leading to. The wall box may be branded with the logos of an old cable TV company (not VM). No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. can someone DM meWhen i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Went outside and there appears to be nothing on the other side (maybe removed). Save £105. We would like to show you a description here but the site won’t allow us. Reply. - 5156775. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. cable from wall. There are multiple different branded wall boxes inside our flat but none. New Install Assistance. There are 10 types of people: those. We have a virgin media wall socket with an ethernet port in the wall but no round cable. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Re: Wall socket. Entertain me; Broadband Deals. Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. I cannot find the virgin box inside my house but can find a Telewest box. " The hub is upstairs as previously said. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). You need to call your telephone provider if you want to alter any of the wiring or move the main socket. No virgin media wall socket. virgin media internal wall box. I'm a Very Insightful Person, I'm here to share knowledge, I don't. I unscrewed it and there is a male isolator inside the box. Go to virginmedia. UPDATE 26th April 2021. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Virgin Mobile. 168. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Image below of the Virgin Media PSU Plug that connects to the coax. just moved in, can see the brown cable coming in from outside but there's no VM. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Hi Tony, which product would you recommend from Amazon?. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. I have a Virgin Media wall socket, it's the white box in Picture 1. 4. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Stay safe online. cable from wall. Forum TeamRe: How to book an engineer. can someone contact me about moving a TV point please. I will private message you now to confirm your details. Please help. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. 04kg, it will easily fit under – or even alongside – any TV. in Networking and WiFi Sunday; No Virgin Media Wall socket . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Tudor. Everything is converted to specialised triple screened coaxial cable. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. The one thats on the bottom is the one you need for Virgin. Location. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Verify that the white cable is securely connected to the Virgin Media wall socket. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Room 1 - install a twin RJ45 socket on the inside wall by the router. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I highly doubt my landlord will allow a virgin coax. Mark as New; Bookmark this message;. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. We have tried plugging it into the only box we found it would fit but no luck. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. This hole will typically be up to 1cm in diameter and often positioned near your front door. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Sometimes there is no wall box, just a trailing cable. 1 [or 192. It allows your computer to send information along your network. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). See the attached photo. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoMobile Your Account. I have a Virgin Media wall socket, it's the white box in Picture 1. Luckily, most newer computers have one already. SpeedHello ive recently bought the quick set up broadband but seemed to not have the right wall socket, I’ve looked around the house but there is a cable that looks promising so I followed it outside and it’s not connected to anything nor does it have anything to connect to (seems like a useless wire) I. Options.